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Testimonials

  • Kerry

    Adidas

    I’ve had the pleasure of working with The Merchandise Lab for our personalised needs, and I couldn’t be more impressed. They provide exceptional quality and attention to detail, ensuring that everything is a perfect match for our branding requirements. Their team works seamlessly with us to bring our vision to life, and the final products are always beautifully crafted and delivered on time. I highly recommend them for anyone seeking top-tier, customised products!

  • Sarah

    GKN Aerospace

    The team are excellent to work with. Communication is clear and consistent, and they always have helpful suggestions to ensure everything works smoothly. They’re friendly, efficient, and patient, making the process straightforward and hassle-free. I can rely on them completely, and I’d confidently recommend them to anyone.

    Working with the team at Merchandise Lab is so effortless. I have come to depend on them a lot for a variety of things. They are like having an extension of me for every project or request from my business. Nothing is too much hard work for them, however big or small and the turnaround is always within the quoted E.T.A. The variety of stock and quality of each product is unbeatable. At every trade show I manage I always receive a lot of compliments on the giveaway merchandise. The Merchandise Lab also look after all of my inventory and store a lot of our larger products and components.

    A trusted and preferred supplier now for many years, I have often shared their expertise across the business where they also cover workwear requests at our large sites. I look forward to continuing our great relationship and throwing more work and last-minute requests your way as you are always there to get the job done!! Thank you for everything.

  • Gemma

    Bagnalls Painters & Decorators

    As a company we have used The Merchandise Lab for many years. We always received good quality products with a quick response time and the team are always willing to provide suggestions and visuals to help meet our needs.

  • Kim

    Inspired Recruitment & CCS Recruitment Ltd

    I would like to thank the team at The Merchandise Lab. They have provided us with fantastic products over the previous few years. Excellent value for money, always super helpful and understand our needs completely... Highly recommended, thank you!!

  • Anna

    Prysmian UK

    The Merchandise Lab have always been super attentive in catering to our merchandise needs. The communication from initial enquiry to product delivery has always been superb, going to the extra mile to ensure our needs are met. Prysmian Group is grateful to have found a trustworthy and supportive supplier.

  • Laura

    Thorn Baker

    The team are excellent to work with. Communication is clear and consistent, and they always have helpful suggestions to ensure everything works smoothly. They’re friendly, efficient, and patient, making the process straightforward and hassle-free. I can rely on them completely, and I’d confidently recommend them to anyone.

  • Kate

    Smart Platforms

    We would highly recommend The Merchandise Lab. They work closely with our members of staff to ensure a great level of service. Delivery times have always been met and the process they have implemented works extremely well for our business.

  • Jane

    Highclare School

    I have always received a professional and helpful service from the team at The Merchandise Lab. Nothing is too much trouble. Great products which are reasonably priced and delivered on time.

  • Lyn

    Welch's Transport

    The team are one of the best that I have worked with!! Always greeted with a friendly voice and always there to help and advice. Went out of their way to get me an urgent order delivered in 3 days by going above and beyond. Simply the best!!!

  • Jayne

    Kings Tranport Services

    The Merchandise Lab are a terrific team to work with. The staff are friendly and knowledgeable about their products, which are of good quality, well made and good value for money. Nothing is too much trouble for them, I can highly recommend The Merchandise Lab.

  • Dan

    Oakes Electrical

    A big thank you to The Merchandise Lab for their outstanding customer service and for the fast delivery of all of our orders. The team are always helpful and quick to respond to new orders. There is a wide range of work wear and all is of fantastic quality. The team are very well organised, which makes for a very easy ordering process. We look forward to doing business with you in the future!

  • Ryan

    Sytner Tamworth (BMW/MINI)

    Professional service, high quality products, easy & friendly service. Would definitely recommend.

  • Wesley

    JMC

    JMC have used The Merchandise Lab for many years for its workwear and promotional products. We have found their service to be very reliable. Kirsty Harrison is our account manager and she is a pleasure to deal with, I would have no hesitation in recommending their services.

  • Amanda

    South & City College Birmingham

    The Merchandise Lab has been our trusted go-to for pens, apparel, and giveaways for as long as I can remember. The team consistently delivers top-quality products with impressive speed, creative suggestions, and outstanding customer service at a reasonable price — making every order seamless and stress free. Highly recommended!